Hospitality Newfoundland and Labrador

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Upcoming Seminars at The Gardiner Centre

Developing a Customer Service Culture January 21
Overview: Learn how to create a culture that ensures customer satisfaction, customer loyalty and repeat business.

Leading organizations have committed to a customer service culture by recognizing the importance of their customer - both inside and outside the organization. Every employee plays a role to ensure your customer is receiving exceptional and seamless service. Learn how to create a culture that ensures customer satisfaction, customer loyalty and repeat business. Gain the competitive edge by providing exceptional customer service!

For more information go to: http://www.busi.mun.ca/gardinercentre/02programs/04_prof_develop/infosheets/developing.html

Developing an Effective Marketing Plan
February 5
Overview
Do your marketing activities lack a sense of direction? Learn to create a marketing plan that identifies your target market, improves marketing effectiveness and contributes to your performance.

One of the most effective ways for any business to survive and succeed is to focus on its marketing efforts. A sound marketing plan will identify in detail how you will achieve your sales and marketing targets. Learn how to create a marketing plan that identifies your target market and fine tunes your marketing mix, includes a timetable for implementation, improves marketing effectiveness and ultimately
contributes to your success.

For more information go to: http://www.busi.mun.ca/gardinercentre/02programs/04_prof_develop/infosheets/developing_marketing.html